Supported ScanSnap
ScanSnap S1300i, S1500, S1500M, S1300, S1100, S510M, S300M
Unsupported ScanSnap
ScanSnap S500M, fi-5110EOXM
Supported Software
S1300i/S1500/S1500M/S1300/S1100/S510M/S300M applications
| Software | Status | Required for support |
|---|---|---|
| ScanSnap Manager | Supported | Apply the latest Update Pack. (S1300i/S1500/S1500M/S1300/S1100/S510M/S300M) This update fixes Issues described in the Known Issues section. |
| ABBYY FineReader for ScanSnap™ (except S300M) |
One issue found | The issue is described in the Known Issues section. |
| Cardiris | One issue found | The issue is described in the Known Issues section. |
| Adobe® Acrobat® (S1500/S1500M/S510M only) |
N/A | Contact Adobe Systems. |
| Evernote (S1300i/S1100 only) |
No issue found | Install the latest software  . |
Known Issues
ScanSnap Manager for Mac
- Changes to the settings of the following functions from the Quick menu cannot be saved and reflected.
- [Scan to E-mail]
- [Scan to Print]
- [Scan to Mobile] (except S510M/S300M)
- [Scan to Dropbox] (except S510M/S300M)
- [Scan to Evernote(Document)] (except S510M/S300M)
- [Scan to Google Docs(TM)] (except S510M/S300M)
- [Scan to Salesforce Chatter] (except S510M/S300M)
- [Scan to SugarSync] (except S510M/S300M)
- The linkage to “Office Outlook” and “Office Entourage” fails even when “Office Outlook” or “Office Entourage” is specified for the e-mail program by the OS and then [Scan to Folder] or [Scan to E-mail] is selected from the Quick menu(or the Profile menu).
- The message editing window of "Mail" software cannot quit if two JPEG files are attached via [Scan to E-mail].
- When [Scan to Evernote(Document)] or [Scan to Google Docs(TM)] is selected with the Quick menu, the error message “No file to process.” may appear and the linkage may fail. (except S510M/S300M)
- The settings set on the “Scan to Mobile - Basic” screen are not reflected. (except S510M/S300M)
- The filename and destination folder histories on the preview screen are not stored when using the [Scan to SugarSync] and [Scan to Dropbox] functions. (except S510M/S300M)
- ScanSnap Manager is not automatically launched when logging in.
- Updates cannot be installed.
- "ScanSnap Manager" remains in the login items even when the uninstallation has been performed. (except S510M/S300M)
- The profiles cannot be restored even when the [Restore] button is pressed under [Restore Profiles] in the [ScanSnap Support Tool] dialog box and then the [OK] button is pressed on the confirmation screen. (except S510M/S300M)
ABBYY FineReader for ScanSnap™ / Cardiris
Updates cannot be installed.
Refer to the FAQ"I cannot install the software downloaded from the web site onto OS X v10.8 (Mountain Lion)."for the details on how to resolve the issue.