This may be because the necessary settings are disabled. Please check the following settings.
iOS
iOS 14/iPadOS 14 or later
- Go to [Settings] > [ScanSnap] or [ScanSnap Cloud] and enable [Local Network].
- Go to [Settings] > [Privacy] > [Location Services] and enable [Location Services].
- Go to [Settings] > [ScanSnap] or [ScanSnap Cloud] > [Location] and select [Allow While Using the App].
- Go to [Settings] > [ScanSnap] or [ScanSnap Cloud] > [Location] and enable [Precise Location]
- Note:
- [Precise Location] is used for connecting ScanSnap to a Wi-Fi network.
iOS 13/iPadOS 13
- Go to [Settings] > [Privacy] > [Location Services] and enable [Location Services].
- Go to [Settings] > [ScanSnap] or [ScanSnap Cloud] > [Location] and select [Allow While Using the App].
Android
Setting menus may differ depending on OS or your model.
Android 12
- Go to [Settings] > [Location] and enable [Use Location]
- Go to [Settings] > [Apps] > [ScanSnap] or [ScanSnap Cloud] > [Permissions] > [Location] and select [Allow only while using the app]
- Go to [Settings] > [Apps] > [ScanSnap] or [ScanSnap Cloud] > [Permissions] > [Location] and enable [Use precise location]
- Go to [Settings] > [Location] > [Google Location Accuracy] and enable [Improve Location Accuracy]
Android 11 to 9
- Go to [Settings] > [Location] and enable [Use Location]
- Go to [Settings] > [Apps] > [ScanSnap] or [ScanSnap Cloud] > [Permissions] > [Location] and select [Allow only while using the app]
- Go to [Settings] > [Location] > [Google Location Accuracy] and enable [Improve Location Accuracy]
Android 8 or earlier
- Go to [Settings] > [Location] and enable [Use Location]
- Go to [Settings] > [Apps] > [ScanSnap] or [ScanSnap Cloud] > [Permissions] > [Location] and select [Allow only while using the app]
- Go to [Settings] > [Location] > [Location Mode] and select an option other than [Battery saving]