Skip to main content

Compatibility Status with Windows 11

  • Updated

Supported Software

  Status Download
ScanSnap Home See below Download
ScanSnap Manager See below Download

 

Problems

# Software Problem Workaround
1 ScanSnap Home This has been fixed by ScanSnap Home 2.3.1 or later.
“Failed to connect to the ScanSnap” may appear while ScanSnap is connected by USB and it becomes unable to connect by USB.(*1)

Win11_Home_msg_tcm100-6355891_tcm100-2750236-32.png

Note:
Even after closing this window by pressing OK button, the error appears again when USB cable is unplugged and plugged in or power off and on the ScanSnap.		 Take either countermeasure to connect the ScanSnap again.
  • Press the [Restore] button on the error message.
  • Restart the computer. (while keeping the ScanSnap powered on and connected by USB)
  • Restart the WIA service.(*2)
2 ScanSnap Manager This has been fixed by ScanSnap Manager V7.2L21 or later.
“Could not use the ScanSnap” may appear while ScanSnap is connected by USB and it becomes unable to connect by USB.(*1)

For models other than ScanSnap SV600 or ScanSnap S1300i
Win11_Manager_msg_tcm100-6355892_tcm100-2750236-32.png

Note:
Even after closing this window by pressing Close button, the error appears again when USB cable is unplugged and plugged in or power off and on the ScanSnap.		 This issue does not occur with Wi-Fi connection.

Take the following countermeasure to connect the ScanSnap again.
  • Restart the computer. (while keeping the ScanSnap powered on and connected by USB)
  • Run [ScanSnap Support Tool] from the Start menu, click the [Recover] button in [Recover tab] to repair connection.
  • Restart the WIA service.(*2)
3 ScanSnap Manager If ScanSnap SV600 and other ScanSnap scanners are connected to the computer with USB connection and the computer resumes from sleep mode, the following error message may appear and it may not be able to connect to ScanSnap other than ScanSnap SV600.

When scanning only with ScanSnap other than ScanSnap SV600
Win11_Manager_msg3_tcm100-6368976_tcm100-2750236-32.png

When scanning with ScanSnap SV600 and then scanning with any other ScanSnap
Win11_Manager_msg4_tcm100-6368977_tcm100-2750236-32.png

 This problem does not occur when ScanSnap other than the ScanSnap SV 600 is connected with Wi-Fi connection.
If this occurs, use one of the following workarounds to connect to ScanSnap.
  • Power off and on ScanSnap.
  • Disconnect and reconnect the USB cable.
(*1)
This problem has been detected in the following cases.
  • When a computer and a ScanSnap is connected by USB (and the scanner is turned on).
  • After a computer goes in hibernation (sleep) while connecting to ScanSnap and resumes from hibernation (sleep).
  • When switching to connect another ScanSnap as follows.
    • Connect two ScanSnap units by USB cable to a computer, and switch a ScanSnap to connect from the [Select a scanner] list in the scan window.
    • Switch a ScanSnap to connect by disconnecting and connecting the USB cable from a ScanSnap to another ScanSnap.
(*2)
Follow the steps below to restart the WIA service.
  1. Search for “Services” from the Start menu to run it.

    WIA_01_tcm100-6368970_tcm100-2750236-32.jpg

  2. Right-click Windows Image Acquisition (WIA) and select Restart.

    WIA_02_tcm100-6368971_tcm100-2750236-32.png

  3. The following screen appears. Restarting WIA is completed when the processing is completed.

    WIA_03_tcm100-6368972_tcm100-2750236-32.png

  4. Ensure that the status for Windows Image Acquisition (WIA) is Running.

    WIA_04_tcm100-6368973_tcm100-2750236-32.png

Was this article helpful?
4 out of 12 found this helpful
Return to top

Related articles