| Note: macOS Sequoia 15.4 As of March 10, 2025, a problem has been detected on macOS Sequoia 15.4 where an error message appears during scan. Problem Workaround Preview or beta versions of operating systems are not supported. |
macOS Sequoia 15
Problems have been detected in some macOS Sequoia 15 environments where ScanSnap Home is not allowed to access the local network.
Please follow the steps below to solve the problems.
Examples of problems
- A scanner cannot be connected to the computer via Wi-Fi.
- ScanSnap Home will not start.
- ScanSnap Home stops responding when trying to display the preferences.
- Scanned data do not appear properly on the Main window of ScanSnap Home.
- The [Scan] button does not work.
Steps
- Open [System settings].
- Click [Privacy & Security].
- Click [Local Network].
- Enable all the items related to ScanSnap Home.
Note: When [Local Network] shows any other applications related to ScanSnap Home than [ScanSnap Home (Scan)], enable them all. - Close the window.
- Restart the computer.
- Start ScanSnap Home to confirm ScanSnap Home works properly.