Scanned Pages Are Sometimes Unexpectedly Detected as Blank and Not Saved.

The following documents may be detected as blank pages when the [Blank page removal] option is selected:

• White documents that have only a small number of characters.
• Solid-colored documents other than white (including black).

When scanning the above types of documents, check the scanned image and compare it with the original document.

[Resolution]
If any page is deleted incorrectly, clear the [Blank page removal] checkbox in the [Scan] dialog box.

For details, refer to the following [Procedure]:

Note: The following procedure explains the steps in Windows. The same steps apply to macOS.

[Procedure]

1. Start ScanSnap Home .
   For details about how to start ScanSnap Home, click here.
   
   
2. Click the blue [Open scan windows] button in the upper left corner of the window.
   
   
3. In the [ScanSnap Home - Scan] window, click the [Edit profiles] icon in the upper right corner.
   [HELP]
   
4. In the [Edit profiles] window, click the [Detailed settings...] button in the [Scan settings] section.
   [HELP]
   
   
5. Click the [Scan] tab and clear the [Blank page removal] checkbox.