ScanSnap Home Does Not Start or Cannot Be Used July 17, 2025 00:19 Updated [HELP] Related articles Scanning cannot be started and the error message "The device is not responding." is displayed. I cannot start using ScanSnap Home after installed ScanSnap Home. The window to select a ScanSnap does not appear. (macOS 14.4) [ScanSnap Manager] Pressing the [Scan] button on the scanner does not start the scan via Wi-Fi. ScanSnap Home does not work properly on Windows 11 (24H2). Starting a scan displays a "Scanning Starting failed! General Error Occurred!" message.