Click the operating system you use to jump to the steps.
Windows
[Steps]
- Try another USB port on the computer.
Note: Connect directly the scanner and the computer by USB cable. Do not use a USB hub or a USB extension cable.
If the problem still persists, go to step 2.
- Check that the scanner is recognized in ScanSnap Home.
Check the status of the icon in the [Select a scanner] field in ScanSnap Home in the following procedure.
2-1. Start "ScanSnap Home" on your computer.
For instructions on how to launch it, please refer to "How can I start ScanSnap Home?"2-2. Click the [Scan] button to display the "ScanSnap Home - Scan" screen.
2-3. Check the icon next to "Select a Scanner".
2-4. Check the communication status between the ScanSnap and the computer from the status of the icon, then check the solution for each status.: Communication possible
: Communication not possible
[WhenIf the scanner does not scan documents even when the icon indicates the communication possible status, the system may not be working properly.
Try restarting the computer.
[Attention] Be sure to restart the computer, not shut down.
If you see the message "The device is not responding." while using ScanSnap iX1500 or iX1600, please refer to the following:
"iX1600/iX1500 will not start scanning with the error message "The device is not responding." displayed on the touch panel"[WhenCheck that the ScanSnap is recognized by the computer in the following procedure.
1. Connect the ScanSnap to the computer and open the cover of the ScanSnap to power it on.
2. On the computer, right-click the [Start] menu and click [Device Manager].
3. If a ScanSnap with the "!" icon is displayed under [Imaging devices] or [Other devices] in [Device Manager], update the driver in the following procedure.
4. If "Imaging Devices" or "Other Devices" does not appear in Device Manager, please check whether it can be recognized with a different USB cable. If it works properly, the USB cable may have a problem. Replace it with new USB cable.
[Driver Update Procedure]
a. Right-click the ScanSnap with the "!" icon under [Imaging devices] or [Other devices] in [Device Manager], then click [Update driver] or [Update Driver Software].
Path for the [SSMini] folder: C:\Windows\SSDriver\SSMini
b. Click [Browse my computer for driver software].
c. Click [Let me pick from a list of device drivers on my computer].
d. Select [Imaging device] from the list in the window displaying [Select your device's type from the list below] and click the [Next] button in the lower-right corner of the window.
e. Click the [Have Disk] button in the lower-right corner of the [Update Driver Software] window
f. Click [Browse] in the lower-right corner of the [Install From Disk] window.
g. When the [System32] folder opens in the [Locate File] window, click the [Up One Level] icon on the right.
If the [System32] folder does not open, open the folder at the following path and go to step j.
"C:\Windows\SSDriver\SSMini"
If the [System32] folder does not open, open the folder at the following path and go to step j.
"C:\Windows\SSDriver\SSMini"
h. When the [Windows] folder opens in the [Locate File] window, open the [SSDriver] folder.
i. When the [SSDriver] folder opens in the [Locate File] window, open the [SSMini] folder.
j. When the [SSMini] folder opens as in the screenshot below, files with the extension ".inf" are displayed.
Select the ".inf" file with a file name that includes the name of your ScanSnap model, then click the [Open] button.
Select the ".inf" file with a file name that includes the name of your ScanSnap model, then click the [Open] button.
Note
- Depending on your computer settings, the extension may not be displayed.
- When using ScanSnap iX1600 or iX1400, select the ".inf" file with a file name that includes "SSiX1500".
- When using ScanSnap iX1300, select the ".inf" file with a file name that includes "SSiX13".
- Depending on your computer settings, the extension may not be displayed.
- When using ScanSnap iX1600 or iX1400, select the ".inf" file with a file name that includes "SSiX1500".
- When using ScanSnap iX1300, select the ".inf" file with a file name that includes "SSiX13".
| Model | 64-bit OS | 32-bit OS |
|---|---|---|
| iX1600/iX1400/iX1500 | SSiX1500-x64.inf | SSiX1500.inf |
| iX1300 | SSiX13-x64.inf | SSiX13.inf |
| iX100 | SSiX100-x64.inf | SSiX100.inf |
| SV600 | SV600-x64.inf | SV600.inf |
| S1300i | S1300i-x64.inf | S1300i.inf |
| S1100 | S1100-x64.inf | S1100.inf |
| iX500 | SSiX500-x64.inf | SSiX500.inf |
Path for the [SSMini] folder: C:\Windows\SSDriver\SSMini
k. Make sure that "C:\Windows\SSDriver\SSMini" is displayed for [Copy manufacturer's files from] in the [Install From Disk] window, then click the [OK] button in the upper-right corner.
l. Click the ScanSnap model displayed under [Model] in the [Show compatible hardware] field, then click the [Next] button.
m. The window showing "Installing drivers" will be displayed.
n. When the window showing "Windows has successfully updated your drivers" is displayed, click the [Close] button.
If is displayed for [Select a scanner] in the [ScanSnap Home - Scan] window even when the ScanSnap is properly displayed under [Imaging devices] in the Device Manager window, the system may not be working properly. Try restarting the computer.
[Attention] Be sure to restart the computer, not shut down.
If
[Attention] Be sure to restart the computer, not shut down.
If the problem still persists after completing the above procedure, try the following solution as well.
- If any antivirus software is running, exit the software.
- If Windows OS has not been updated to the latest version, apply the latest updates from Windows Update.
- If any other USB devices (such as a printer, scanner, or external hard disk) are connected to the computer, remove those devices and only connect the ScanSnap.
-
For the ScanSnap iX1500 or iX1600, change the USB setting to "USB 2.0".
Tap the Settings icon on the touch panel of iX1500 or iX1600, then tap [Scanner settings]. Scroll down, tap [USB], then change the setting to [USB 2.0]. -
Run the recovery tool.
Click [Settings] in the upper-left corner of the ScanSnap Home window, then [Preferences].
Select the [Scanner] tab, then your ScanSnap in [Scanner information]. Then, click the [Recover] button and fix the problem in accordance with the displayed message.
Click [Yes] in the User Account Control window and fix the problem in accordance with the instructions in the window. - See also ScanSnap Help at "The ScanSnap and a Computer Cannot Be Connected via a USB Cable".
If the issue persists, please refer to the instructions on how to collect log information here, and send it a local subsidiary near you.
macOS
[Steps]
Perform each step in the following order and check the result after completing each step.
- Try another USB port on the computer.
Note: Connect directly the scanner and the computer by USB cable. Do not use a USB hub or a USB extension cable.
If the problem still persists, go to step 2. - Check that the scanner is recognized in ScanSnap Home.
Check the status of the icon in the [Select a scanner] field in ScanSnap Home in the following procedure.
2-1. Start "ScanSnap Home" on your computer.
For instructions on how to start it, please refer to "How can I start ScanSnap Home?"
2-2. Click the [Scan] button in the upper-left corner of the displayed ScanSnap Home window to open the [ScanSnap Home - Scan] window.2-3. Check the icon to the right of [Select a scanner].
2-4. Check the communication status between the ScanSnap and the computer from the status of the icon, then check the solution for each status.[When
If the scanner does not scan documents even when the icon indicates the communication possible status, the system may not be working properly.
Try restarting the computer.[Attention] Be sure to restart the computer, not shut down.
If you see the message "The device is not responding." while using ScanSnap iX1500 or iX1600, please refer to the following:
"iX1600/iX1500 will not start scanning with the error message "The device is not responding." displayed on the touch panel"[When
Check that the ScanSnap is recognized by the computer in the following procedure.
1. Connect the ScanSnap to the computer and open the cover of the ScanSnap.
2. Click the Apple menu (Apple logo) on the Mac menu bar, then [About This Mac].3. Click the [Details] button.
Note: On macOS Monterey (v12) and earlier versions, the [Details] button will not be displayed. Please proceed to step 4.
4. Click [System Report].5. Select [Hardware] - [USB] and check whether [ScanSnap] is displayed.
If it is not displayed, remove then reinsert the USB cable, or try connecting using another USB port on the same computer.
Click [File] - [Refresh Information] on the menu bar to refresh the window, then check whether "ScanSnap" is listed in the USB Device Tree.
6. If you select [Hardware] - [USB] and "ScanSnap" does not appear, please try using a third-party USB cable to see if you can scan. Please note that this is not guaranteed to work.If the problem still persists after completing the above procedure, try the following solution as well.
- If any antivirus software is running, exit the software.
- Please check whether it can be recognized with a different USB cable. If it works properly, the USB cable may have a problem. Replace it with new USB cable.
- If any other USB devices (such as a printer, scanner, or external hard disk) are connected to the computer, remove those devices and only connect the ScanSnap.
-
For the ScanSnap iX1500 or iX1600, change the USB setting to "USB 2.0".
Tap the Settings icon on the touch screen of the iX1500 or iX1600, then tap [Scanner settings]. Scroll down, tap [USB], then change the setting to [USB 2.0]. -
Run the recovery tool.
Click [Settings] in the upper-left corner of the ScanSnap Home window, then [Preferences].
Select the [Scanner] tab, then your ScanSnap in [Scanner information]. Then, click the [Recover] button and fix the problem in accordance with the displayed message.
Click [Yes] in the User Account Control window and fix the problem in accordance with the instructions in the window. - See also ScanSnap Help at "The ScanSnap and a Computer Cannot Be Connected via a USB Cable".
If the issue persists, please refer to the instructions on how to collect log information here, and send it a local subsidiary near you.