How can I solve the "Failed to upload the data to the cloud service" error?

◆ When Using ScanSnap Home (with a Computer):

Note: The screenshot below is from Windows.

 

Figure 1. Main Window of ScanSnap Home

1. Start up ScanSnap Home to display the main window.
   Windows:
   Click Windows [Start] menu - [ScanSnap] -[ScanSnap Home].
   macOS:
   Click Finder in the Dock to display the application list, then click the [ScanSnap Home] icon from the list.
    
2. Click the [ScanSnap Cloud] button on the toolbar in the main window. (Figure 1 - [1])
    
3. Click [Failed to send] in the folder list view.  (Figure 1 - [2])
    
4. Click the image to resave it in the content data record list view. (Figure 1 - [3])
   *To download an image, right-click the image and select [Save the image].
    
5. Check the cause of the error and deal with the problem. (Figure 1 - [4])
   *For details, refer to the following topic in the ScanSnap Help:
   "The "Failed to upload the data to the cloud service." Error Is Displayed"
    
6. Click [Retry] in the content data record view. (Figure 1 - [5])
    
7. Make sure that the image is saved to the linked cloud service.

◆ When Using ScanSnap Home (Android/iOS) (with a Mobile Device)

1. Start the ScanSnap Home application, then tap [Could icon] on the top of the Scanned data screen.
   
   
   
2. Select "Error" in the menu list to display the errored scanned data list and tap the image with the save error to display the preview screen.    
   
    
3. Check the cause of the error displayed in the preview screen and deal with the problem.
   Note: For details, refer to the following topic in the ScanSnap Help:
   "The "Failed to upload the data to the cloud service." Error Is Displayed"　　　   
   *To download the image, close the error information displayed in the preview screen and tap the share icon ( for iOS/ for Android).
    
4. Tap the image with the save error again to display the preview screen.
          
5. Click the [Save again] button.
   
    
6. Make sure that the image is saved to the linked cloud service.