I cannot select [Output the file] for receipt or business card data in ScanSnap Home for PC. What should I do?

If you cannot select [Output the file] (for macOS, [Export]), the most common causes are as follows:

• A document type other than [Receipts] or [Business cards] is selected.
• When multiple items are selected, items with different document types are included.
  Example:
  Even if you intended to select only data for receipts, one of the selected items may have the document type set to [Documents].

Follow the procedure below to change the document type to [Receipts] or [Business cards], and then select [Output the file] (for macOS, [Export]).

[Procedure]

1. Start ScanSnap Home on the computer.

   Note:

   For details, see “How can I start ScanSnap Home automatically?”.

2. Make sure that content data records are displayed in the summary list with button selected.
   
    

3. Right-click the selected content data record to display the menu.
   (For macOS, hold down the [Control] key on the keyboard and click the content data record.)

   Note:

   A content data record with [Document type] set to [Documents] is used as an example.

   
    

4. Select [Change document type] - [Receipts].

   Note:

   For business card data, select [Business cards] instead of [Receipts].

   
    

5. When the confirmation message appears, click the [Yes] button.
   
    

6. Wait until the document type has been changed.

   Note:

   This may take some time.

   
    

7. Confirm that [Document type] has changed from [Documents] to [Receipts] .
   
    

8. Select the content data record with [Document type] set to [Receipts] that you want to output.

   Note:

   When selecting multiple content data records, make sure that they do not contain any content data record with a document type other than [Receipts].

   
   [Supplementary Information]
   You can select all the content data records with [Document type] set to [Receipts] by pressing the following keys on the keyboard:
   Windows: Press the [A] key while holding down the [Control] key.
   macOS: Press the [A] key while holding down the [Command] key.

   Note:

   To select multiple content data records in a range, click the first and last records while holding down the [Shift] key. To select multiple content data records individually, click each record while holding down the [Ctrl] key (Windows) or [Command] key (macOS).

   
    

9. Right-click the selected content data record to display the menu.
   Select [Output the file] - [Output receipt information] - [CSV (Comma delimited format) (*.csv)].
   
    

10. Select a save destination of your choice, enter the file name, and then click the [Save] button.

    Note:

    The [TEST] folder under [Downloads] is selected for the save destination as an example.

    
     

11. Confirm that the “receipt.csv” file has been output to the save destination.