If the remaining battery power runs out, the scanner cannot be turned on immediately after being connected to your computer with a USB cable. Please wait for several minutes to allow the battery to charge, then try turning on the scanner again.
If the scanner still does not start even after opening the paper chute, the device might have become unresponsive.
How to perform a force reset:
- Close the paper chute.
- Press and hold both the [Scan/Stop] button and the WPS button on the scanner at the same time for more than 5 seconds.
(Buttons are shown in the diagram below.)
Note:
- The configurations of your iX100 will not be deleted by this force reset.
- The force reset can be performed whether or not the USB cable is connected.
If the problem persists, the scanner device might be faulty or damaged. Please contact a local subsidiary near you .