Installation
- I cannot start using ScanSnap Home after installed ScanSnap Home. The window to select a ScanSnap does not appear. (macOS 14.4)
- Procedures for installing ScanSnap Home and connecting it to ScanSnap iX1300
- How do I use ScanSnap Home on a new or different computer?
- Which software should I install?
- How can I install ScanSnap Home on a computer?
- The [Agree] button on the end-user license agreement does not become available and I cannot download ScanSnap Home.
Scanner Settings
- Save Documents, Business Cards, Receipts and Photo Album have disappeared from ScanSnap Home Quick Menu.
- Why is a random email address displayed when signing in to ScanSnap Home with Apple?
- The initial settings screen (display language screen) appears every time I turn on my ScanSnap iX1600/iX1500. What should I do?
- What should I do if the "Overlapping of documents detected" error message is displayed even though only one document is loaded?
- How can I check the MAC address of my ScanSnap iX1600/iX1500 from the touch panel?
- The "Failed to obtain the Setting Information. 10" error appears on the touch panel of my ScanSnap. What should I do?
USB Connection
Wi-Fi Connection
- ScanSnap is occasionally not connected to a computer via Wi-Fi.
- ScanSnap iX2500 cannot connect to the wireless router via Wi-Fi
- Can I scan using the tethering function of a mobile device?
- How can I use a new wireless access point for the ScanSnap iX2500/iX1600/iX1500?
- How to scan while connecting the ScanSnap iX1600/iX1500 to an iOS/Android device directly
- How do I change the Wireless Access Point Settings of the ScanSnap iX1300?
Mobile Connection
- "B11Cg141" appears when trying to send scanned data to OneDrive.
- How do I use my ScanSnap with a mobile device, such as a smartphone or tablet?
- The mobile device is disconnected soon after connected wirelessly.
- After reinstalling ScanSnap Connect Application, previously scanned files are no longer in [File List]. (Android)
- When I transfer documents scanned in "Excellent mode" and other large data files to my mobile Apple device, their thumbnail and preview images appear blank.
- When I sync documents scanned in "Excellent mode" and other large data files with an application on my mobile Apple device, the application fails to open.
Others
- ScanSnap Home does not work properly after Windows 11 update. (For CrowdStrike users)
- "Firmware update in progress" on iX1600 / iX1500 remains unchanged.
- Does ScanSnap Home support Outlook (new)?
- Stripes (moiré) appear on scanned images after documents are scanned.
- I cannot save scanned images to Dropbox with B11Cg037 via ScanSnap Cloud.
- An "Error in optical system." message is displayed.