Installation
- I cannot start using ScanSnap Home after installed ScanSnap Home. The window to select a ScanSnap does not appear. (macOS 14.4)
- Procedures for installing ScanSnap Home and connecting it to ScanSnap iX1300
- How do I use ScanSnap Home on a new or different computer?
- Which software should I install?
- How can I install ScanSnap Home on a computer?
- The [Agree] button on the end-user license agreement does not become available and I cannot download ScanSnap Home.
Scanner Settings
- Firmware update fails with "Could not obtain the firmware information." on iX1600/iX1500
- What should I do if the message "The ScanSnap cannot connect to ScanSnap Cloud via the network." appears on my iX1300 or iX100?
- Can I adjust the brightness of the ScanSnap touch panel?
- How can I disable synchronized profiles across ScanSnap scanners?
- How do I change the cloud service account that appears when scanning via the Quick Menu?
- Save Documents, Business Cards, Receipts and Photo Album have disappeared from ScanSnap Home Quick Menu.
USB Connection
- USB 3.0 connection is unstable.
- The [Scan] ([Scan/Stop]) button on my ScanSnap is flashing orange when I press it. How can I start scanning?
- My ScanSnap cannot scan. The Scan button just blinks and nothing happens. (For Windows® users)
- What should I be careful when I connect the USB cable?
- I cannot start scanning since the Scan button is grayed out. (USB connection)
Wi-Fi Connection
- ScanSnap is occasionally not connected to a computer via Wi-Fi.
- I recently replaced my wireless router. How do I update the Wi-Fi settings on my iX2500 to connect to the new network?
- ScanSnap iX2500 cannot connect to the wireless router via Wi-Fi
- Can I scan using the tethering function of a mobile device?
- How can I use a new wireless access point for the ScanSnap iX2500/iX1600/iX1500?
- How to scan while connecting the ScanSnap iX1600/iX1500 to an iOS/Android device directly
Mobile Connection
- What should I do if the message "Configure the proxy settings." is displayed in ScanSnap Home for iOS?
- What should I do if the message "Registration with the ScanSnap Cloud service failed" is displayed in ScanSnap Home for Android?
- "B11Cg141" appears when trying to send scanned data to OneDrive.
- How do I use my ScanSnap with a mobile device, such as a smartphone or tablet?
- The mobile device is disconnected soon after connected wirelessly.
- After reinstalling ScanSnap Connect Application, previously scanned files are no longer in [File List]. (Android)
Others
- ScanSnap Home does not work properly after Windows 11 update. (For CrowdStrike users)
- "An unexpected error occurred..." error appears with ScanSnap Home startup or scanning and cannot be fixed by reinstallation of the application.
- "Failed to access ScanSnap Cloud." is displayed on the touch screen of iX1600/iX1500.
- Paper jams occur on my ScanSnap iX2500/iX2400 right after unboxing. How can I fix this?
- Using iX100, the error “Failed to find the top edge of the document.” appears. The roller does not stop. The leading edge of the document is not pulled in.
- "Firmware update in progress" on iX1600 / iX1500 remains unchanged.