Installation
- I cannot start using ScanSnap Home after installed ScanSnap Home. The window to select a ScanSnap does not appear. (MacOS 14.4)
- How do I use ScanSnap Home on a new or different computer?
- Which software should I install?
- How can I install ScanSnap Home on a computer?
- The [Agree] button on the end-user license agreement does not become available and I cannot download ScanSnap Home.
- A ScanSnap application cannot be uninstalled.
Scanner Settings
- Scanning cannot be started and the error message "The device is not responding." is displayed.
- [Dust detection] will not disappear even after the scanner is cleaned. (iX1600 / iX1500)
- What file formats can I save my images in? (Can I save them as JPEG files?)
- Why are ruled lines distorted in ScanSnap created images?
- Why do the black parts of my image turn out lighter than normal? (Windows®)
- What compression formats and compression rates does ScanSnap offer?
USB Connection
Wi-Fi Connection
- ScanSnap is occasionally not connected to a computer via Wi-Fi.
- How can I change the wireless settings after switched to a new wireless router?
- How do I connect my ScanSnap iX1300 and my computer directly by using a Direct Connection?
- Can I use the ScanSnap iX100 in Direct Connect mode?
- How do I connect my ScanSnap via Wi-Fi?
- Why my mobile device cannot connect to ScanSnap iX100?
Mobile Connection
- How do I use my ScanSnap with a mobile device, such as a smartphone or tablet?
- The mobile device is disconnected soon after connected wirelessly.
- After reinstalling ScanSnap Connect Application, previously scanned files are no longer in [File List]. (Android)
- When I transfer documents scanned in "Excellent mode" and other large data files to my mobile Apple device, their thumbnail and preview images appear blank.
- When I sync documents scanned in "Excellent mode" and other large data files with an application on my mobile Apple device, the application fails to open.
- I cannot open the "Scan to Mobile - Basic" dialog box. (The "Scan to Mobile" dialog box displays.)
Others
- ScanSnap Home is stuck in the [Scanning] status. ScanSnap Manager or ScanSnap Organizer will not start. (For Trend-Micro product users)
- I found PDF images are blurred.
- Profiles are not displayed on the touch screen.
- The ScanSnap does not turn on.
- I don't know where images are saved.
- Unable to connect to ScanSnap Cloud so images cannot be saved.