Installation
- I cannot start using ScanSnap Home after installed ScanSnap Home. The window to select a ScanSnap does not appear. (macOS 14.4)
- Procedures for installing ScanSnap Home and connecting it to ScanSnap iX1300
- How do I use ScanSnap Home on a new or different computer?
- Which software should I install?
- How can I install ScanSnap Home on a computer?
- The [Agree] button on the end-user license agreement does not become available and I cannot download ScanSnap Home.
Scanner Settings
- The initial settings screen (display language screen) appears every time I turn on my ScanSnap iX1600/iX1500. What should I do?
- What should I do if the "Overlapping of documents detected" error message is displayed even though only one document is loaded?
- How can I check the MAC address of my ScanSnap iX1600/iX1500 from the touch panel?
- The "Failed to obtain the Setting Information. 10" error appears on the touch panel of my ScanSnap. What should I do?
- [BOOT MODE] is displayed on the touch panel of ScanSnap.
- The "Documents have not been loaded in the ADF paper chute (cover) or inserted into the manual feeder." message appears and scanning cannot be started.
USB Connection
Wi-Fi Connection
- ScanSnap is occasionally not connected to a computer via Wi-Fi.
- How can I use a new wireless access point for the ScanSnap iX1600/iX1500?
- How to scan while connecting the ScanSnap iX1600/iX1500 to an iOS/Android device directly
- How do I change the Wireless Access Point Settings of the ScanSnap iX1300?
- My ScanSnap iX1300/iX100 becomes unable to connect to my computer via Wi-Fi.
- My ScanSnap cannot connect to a wireless router via Wi-Fi.
Mobile Connection
- "B11Cg141" appears when trying to send scanned data to OneDrive.
- How do I use my ScanSnap with a mobile device, such as a smartphone or tablet?
- The mobile device is disconnected soon after connected wirelessly.
- After reinstalling ScanSnap Connect Application, previously scanned files are no longer in [File List]. (Android)
- When I transfer documents scanned in "Excellent mode" and other large data files to my mobile Apple device, their thumbnail and preview images appear blank.
- When I sync documents scanned in "Excellent mode" and other large data files with an application on my mobile Apple device, the application fails to open.
Others
- ScanSnap Home does not work properly after Windows 11 update. (For CrowdStrike users)
- Stripes (moiré) appear on scanned images after documents are scanned.
- I cannot save scanned images to Dropbox with B11Cg037 via ScanSnap Cloud.
- An "Error in optical system." message is displayed.
- The size of scanned image is different from the size of original document.
- ScanSnap Home is stuck in the [Scanning] status. ScanSnap Manager or ScanSnap Organizer will not start. (For Trend-Micro product users)