Skip to main content
ScanSnap FAQ | Global Help Center home page ScanSnap FAQ | Global
  • Sign in
  • Submit a request
  1. ScanSnap FAQ | Global
  2. Troubleshooting
  3. Others

Others

  • I found PDF images are blurred.
  • Profiles are not displayed on the touch screen.
  • The ScanSnap does not turn on.
  • I don't know where images are saved.
  • Unable to connect to ScanSnap Cloud so images cannot be saved.
  • The colors in the image are strange.
  • Unable to merge pages.
  • Vertical streaks appear in the image.
  • Documents are not being fed smoothly./There is a paper jam.
  • An orange exclamation mark is shown on the Scan button.
  • "The device is not responding." is displayed.
  • A red exclamation mark is shown on the Scan button.
  • Documents are not scanned.
  • The iX100 does not switch to Direct Connect mode automatically.
  • What should I do when firmware update fails in the middle of the process?
  • Why does Keychain Access want to access the information stored in my keychain when I start ScanSnap Manager (For Mac)?
  • Are there any hints to modify the scanned image of a book nicely?
  • How can I clean my scanner for disinfection?
  • Existing profiles disappeared from the touch screen (after I connected a computer where ScanSnap Manager is installed).
  • I cannot correct the distortion or split the pages of an image scanned with ScanSnap SV600 on Book Image Viewer of ScanSnap Home.
  • ScanSnap Home for Mac does not recognize a newly added ScanSnap device. A message is displayed, "Cannot connect to the ScanSnap. Disconnect and reconnect the USB cable, and then try again.".
  • "An unexpected error occurred..." error appears with ScanSnap Home startup or scanning and cannot be fixed by reinstallation of the application.
  • How can I avoid or remove shadows along the edges of scanned images?
  • Characters in some messages may corrupt. (for Windows®)
  • Installation of Microsoft Microsoft® .NET Framework 4.7 is blocked with the "Blocking Issues" message while installing ScanSnap Home.
  • After performing image correction to convert to a B&W image, faint border lines or texts disappear even though they were found at [Book image viewer] or [View cropped images] dialog (color).
  • Can I scan the page again when ScanSnap SV600 failed to detect page turning?
  • Why I cannot use page turning detection to scan a document?
  • Why does it take a long time to start scanning after a page is turned?
  • Why does ScanSnap SV600 take a long time to save files?
  • Next ›
  • Last »
  • ScanSnap Manuals
  • ScanSnap Downloads
  • Press Release
  • Image Scanner Product Site
  • Privacy Policy
  • Contact Us
  • Terms of Use
  • Trademarks

©PFU Limited 2023