"Failed to access ScanSnap Cloud." is displayed on the touch screen of iX1600/iX1500.

Follow [Preparation] and [Procedures] below to check whether the problem is solved.

［Preparation］
Check that the ScanSnap firmware is up to date. Please refer to the following method to check:

・Windows / macOS
・iOS
・Android

［Procedures］

1. Start ScanSnap Home on the computer, then click the [Scan] button.
   Note: For details, refer to “How can I launch ScanSnap Home?”.
   
   
2. Click on a profile icon for cloud service integration, then click the "!" mark at the top right of the [Scan] button.
   In this example, the "Scan to Cloud" profile is selected.
   
   
3. On the following instruction window, click the [Yes] button.
   
   
   
4. In the Preference window, enter the email address of your ScanSnap account and password, then click the [Sign in] button.
   If you have forgotten your password, you can reset it here .
   
   
   
5. Check that the "!" mark is not displayed on the computer window.
   
   
   
6. Tap the [Scan] button on the touch panel and check that scanning is possible.