"Failed to access ScanSnap Cloud." is displayed on the touch screen of iX1600/iX1500.

Follow [Preparation] and [Procedures] below to check whether the problem is solved.

[Preparation]
Check that the ScanSnap firmware is up to date.
[HELP]

[Procedures]

・ScanSnap Home (Windows/Mac)
・ScanSnap Home (Android/iOS)

ScanSnap Home (Windows/Mac)

1. Start ScanSnap Home on the computer, then click the [Scan] button.
   Note: For details, see How can I start ScanSnap Home?.
   
   
2. Click on a profile icon for cloud service integration, then click the "!" mark at the top right of the [Scan] button.
   In this example, the "Scan to Cloud" profile is selected.
   
   
3. On the following instruction window, click the [Yes] button.
   
   
   
4. In the Preferences window, enter the email address of your ScanSnap account and password, then click the [Sign in] button.
   If you have forgotten your password, you can reset it here .
   
   
   
5. Check that the "!" mark is not displayed on the computer window.
   
   Tap the [Scan] button on the touch panel and check that scanning is possible.

ScanSnap Home (Android/iOS)

Note: In addition to the following operations, the error may occur due to unstable network status.

1. Start ScanSnap Home on your mobile device.
   
   
2. Tap “≡” in the upper left corner.
   
   
3. Tap "Scanner".
   
   
4. Tap the target model.
   
   
5. Tap "Add to the ScanSnap Cloud Service".
   
   
6. Enter your ScanSnap account password.
   
   
7. When “All settings are complete” is displayed, return to the “Cloud Settings” screen on the TOP screen and confirm that scanning is possible.