I cannot open the "Scan to Mobile - Basic" dialog box. (The "Scan to Mobile" dialog box displays.)

Is another mobile device currently connected to the computer?
If so, the "Scan to Mobile - Basic" dialog box will not display. The following procedures can resolve this issue.

• When the computer is connected to another mobile device:
  1. Terminate the connection between your mobile device and your computer.
     Note:The connection cannot be terminated from the computer.
  2. Close the "Scan to Mobile" dialog box.
  3. Open the "Scan to Mobile - Basic" dialog box.
• When the computer is not connected to a mobile device:
  1. Close the "Scan to Mobile" dialog box.
  2. Open the "Scan to Mobile - Basic" dialog box.