Skip to main content
ScanSnap FAQ | Global Help Center home page ScanSnap FAQ | Global
  • Sign in
  • Submit a request
  1. ScanSnap FAQ | Global
  2. Troubleshooting
  3. Mobile Connection

Mobile Connection

  • "B11Cg141" appears when trying to send scanned data to OneDrive.
  • How do I use my ScanSnap with a mobile device, such as a smartphone or tablet?
  • The mobile device is disconnected soon after connected wirelessly.
  • After reinstalling ScanSnap Connect Application, previously scanned files are no longer in [File List]. (Android)
  • When I transfer documents scanned in "Excellent mode" and other large data files to my mobile Apple device, their thumbnail and preview images appear blank.
  • When I sync documents scanned in "Excellent mode" and other large data files with an application on my mobile Apple device, the application fails to open.
  • I cannot open the "Scan to Mobile - Basic" dialog box. (The "Scan to Mobile" dialog box displays.)
  • The Scan to Mobile icon on the computer taskbar turns to blue, and the computer fails to establish a connection with my mobile device.
  • The Scan to Mobile icon on the computer taskbar is in the "Not Communicating" status, and the computer fails to establish a connection with the mobile device.
  • Why does my computer fail to connect to my mobile device?
  • The Windows Security Alert dialog box appears when I launch the Scan to Mobile function.
  • Can I link ScanSnap to Android™ devices?
  • Can I link ScanSnap to iPad, iPhone and iPod touch devices?
  • ScanSnap Manuals
  • ScanSnap Downloads
  • Press Release
  • Image Scanner Product Site
  • Privacy Policy
  • Contact Us
  • Terms of Use
  • Trademarks

©PFU Limited