Check the following items:
Have you been able to operate while connecting to the mobile device?
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No, I am connecting for the first time.
- Are the mobile device and the ScanSnap iX500 connected to the same wireless LAN?
- Is the wireless access point setting of the communication between the wireless devices disabled?
- Is there any security restriction in your network?
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Yes, I have been able to operate the scanner while connecting to the mobile device.
- Are the mobile device and the ScanSnap iX500 connected to the same wireless LAN?
- Is ScanSnap Connect Application running on the mobile device?
- Are you not connecting another mobile device to ScanSnap iX500?
- Are you not using the ScanSnap Wireless Setup Tool on your computer?
- Are you not scanning using ScanSnap iX500 on your computer?
- Is there any security restriction in your network?
If you have a trouble in initial settings, please contact the support site in your region.
https://www.pfu.ricoh.com/global/scanners/contacts/