I need to know the setting information (authentication method, user ID, or password). July 13, 2023 03:37 Updated Please kindly inquire your network management department. Related articles When I try to connect the ScanSnap to the computer via Wi-Fi, I am prompted to enter the password after I selected the ScanSnap and pressed the [Connect] button. What is my password? The error message "Failed to connect because the wireless LAN setting failed." appears when I try to configure the wireless LAN settings. Why my computer cannot connect to ScanSnap iX500 (The ScanSnap Manager icon does not become blue)? The error message "Authentication failed. Check whether the authentication information is correct, and try again" appears when I try to set up the Wireless LAN setting. How do I change the email address or password for my ScanSnap account.