I need to know the setting information (authentication method, user ID, or password). July 13, 2023 03:37 Updated Please kindly inquire your network management department. Related articles The error message "Authentication failed. Check whether the authentication information is correct, and try again" appears when I try to set up the Wireless LAN setting. How do I use my ScanSnap with a mobile device, such as a smartphone or tablet? When I try to connect the ScanSnap to the computer via Wi-Fi, I am prompted to enter the password after I selected the ScanSnap and pressed the [Connect] button. What is my password? The user icon for switching users does not appear on the touch panel. When the scanner is connected to ScanSnap Manager/ScanSnap Connect Application, the Wi-Fi indicator may light up in orange briefly and then light up in blue.