If the installation fails with either of the following messages, please try the following troubleshooting steps:
Messages:
- "Failed to install ScanSnap Online Update."
- "Unable to proceed because Online Update is not installed. Reinstall ScanSnap Home and try again."
Steps:
- Uninstall ScanSnap Home from your computer. If you are unable to uninstall it, please refer here.
- Download and install the latest version of ScanSnap Home from the following page:
Download the ScanSnap software