Please refer to the following precautions.
USB Cable
- Be sure to use the bundled USB cable when connecting the scanner to a computer. Using commercially available USB cables, extension cables, USB hubs, or USB switchers may cause unstable operation.
- If your iX100 is not recognized, you may be using a USB cable intended only for charging. Use the bundled USB cable (for data transfer and charging).
- When scanning with the ScanSnap S1300i/S1300 without an AC adapter, connect the ScanSnap to the computer using the two bundled USB cables. Using only one USB cable may provide insufficient power and prevent operation.
Computer
- If the USB 3.0 connection is unstable, see USB 3.0 connection is unstable.
- Even if connected to a USB 3.0 port, scanners that do not support USB 3.0 operate using USB 2.0.
- When connecting via USB 2.0, the USB port and hub must support USB 2.0. Connecting via USB 1.1 will result in reduced scanning speed. If you have a USB port that supports USB 2.0, use that port.
- Scan speeds will decrease if the CPU, memory capacity, or USB 1.1 environment does not meet the recommended specifications.
Other Precautions
- When plugging or unplugging USB cables or power cables, or opening or closing the cover, always wait at least 5 seconds. Otherwise it may cause the ScanSnap to malfunction.
- Using a USB port on a keyboard or monitor may cause the ScanSnap to fail to operate.
- If you use a commercially available hub, use one that is powered by an AC adapter.