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ScanSnap Home for Mac does not recognize a newly added ScanSnap device. A message is displayed, "Cannot connect to the ScanSnap. Disconnect and reconnect the USB cable, and then try again.".

  • Updated

errorMessage-3-en_tcm100-5129726_tcm100-2750236-32.png

If the problem is not resolved even after reconnecting the device, restart the computer.
(If the problem persists after you restart the computer, please contact us near you.)

F[iX1300], F[iX1600], F[iX1400], F[SV600], F[iX500], F[S1100i], F[S1300i],
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