Is the wireless access point/router function properly?
Have you set up Wi-Fi connection with ScanSnap Wireless Setup Tool?
Did you turn on the Wi-Fi switch at the back of the scanner?
Are the ScanSnap iX100 and the computer connected to the wireless LAN environment?
Have you changed the router?
Is the mobile device already being connected?
Is it possible to communicate with the ScanSnap iX100 from the computer (by using Ping command)?
For reference: ScanSnap Wireless Setup Tool Help (Windows)
ScanSnap Wireless Setup Tool Help (Mac OS)
Is the wireless access point/router works correctly?
If the connection between the ScanSnap and the wireless access point/router is unstable (e.g. disconnected frequently); or it fails to obtain IP address via DHCP, restart the wireless access point/router.
Have you set up Wi-Fi connection with ScanSnap Wireless Setup Tool?
To connect the ScanSnap and the computer via the wireless access point, you are required to configure the Wi-Fi settings in the computer with ScanSnap Wireless Setup Tool.
Run ScanSnap Wireless Setup Tool in the computer and follow the instructions on the screen.
How to run ScanSnap Wireless Setup Tool:
For Windows®:
Go to [Start Menu] > [All Programs] > [ScanSnap Manager] > [ScanSnap Wireless Setup Tool] and run [Wireless Network Setup Wizard]
For Mac OS:
Go to [Finder] > [Applications] > [ScanSnap] > [ScanSnap Wireless Setup Tool] and run [Wireless Network Setup Wizard]
Did you turn on the Wi-Fi switch at the back of the scanner?
Check the Wi-Fi switch at the back of the ScanSnap.
Turn it ON to enable Wi-Fi connection (It is turned OFF by default).
Are the ScanSnap iX100 and the computer connected to the wireless LAN environment?
Solution:
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Make sure the Wi-Fi switch at the back of the ScanSnap is turned on and that the Wi-Fi indicator in the front lights up in blue.
If the Wi-Fi indicator lights up in orange, it means the ScanSnap is not connected to the wireless access point.
Try the following actions:-
Shorten the distance between the ScanSnap and the wireless access point.
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Alter the position of the ScanSnap.
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Avoid or remove any obstructs (e.g. walls or metal plates) or devices that may cause radio wave interference (e.g. microwaves, cordless phones or wireless devices) between the ScanSnap and the wireless access point.
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Connect the ScanSnap and the computer with the USB cable to set up the wireless setting again with ScanSnap Wireless Setting tool or follow the recommended actions of the wireless diagnostics.
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Close the cover (ADF paper chute) of the ScanSnap to turn it off and open the cover to turn it on again.
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Restart the wireless access point to reset it.
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Check the setting of the wireless LAN environment. Make sure it is connected to the wireless LAN network of which the computer is connected.
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Make sure the ScanSnap and the computer are connected to the same wireless access point if there are two or more wireless access points.
How to refer to SSID to which the computer is connected
For Windows®::
Select [Start] menu > [Control Panel] > [Network and Internet Connections] > [Network and Sharing Center] and double click [Wireless Network Connection] to open [Wireless Network Connection status] dialog.
Click [Wireless Properties] to view SSID.
For Mac OS::
Click the Wi-Fi iconon the menu bar to view SSID of the connecting wireless network.
Have you changed the router?
If you have changed the router, you are required to configure the settings of the router again under the [Wireless access point/router destination setting] dialog in ScanSnap Wireless Setup Tool.
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Run ScanSnap Wireless Setup Tool and select [Wireless access point/router destination setting] from [Extended Menu].
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Click the [Add] button in the [Destination setting] to add the network to be connected.
Is the mobile device already being connected?
You cannot connect the ScanSnap to the computer via Wi-Fi while the mobile device is being connected to the ScanSnap with ScanSnap Connect Application. Connect the computer after disconnecting the mobile device.
Is it possible to communicate with the ScanSnap iX100 from the computer (by using Ping command)?
Refer to the following procedures to check if you can communicate with the ScanSnap from the computer using Ping command.
[Example: In the case of Windows® 7]
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Check the ScanSnap IP address
Go to [Start Menu] > [All Programs] > [ScanSnap Manager] > [ScanSnap Wireless Setup Tool] to run ScanSnap Wireless Setup Tool. -
Click [ScanSnap Information] to show the IP address.
Note: Connect the ScanSnap and the computer before running ScanSnap Wireless Setup Tool.Check the IP address (you will need it later), and exit ScanSnap Wireless Setup Tool.
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Go to [Start Menu] > [All Programs] > [Accessories] > [Command Prompt] to run Command Prompt.
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Find the flashing cursor and input the IP address of the ScanSnap. Then press the ENTER key.
(Note: Insert a blank space between Ping command and the IP address) -
Check the result of Ping command.
The commands within the red frame will appear if the communication works successfully.
When the communication works successfully:
Select one of the items below:
- Are you connecting another ScanSnap to the computer via a USB cable?
- Does the network name (SSID) of the ScanSnap to be connected display in the [Connect via Wi-Fi...] screen in ScanSnap Manager?
- Are there any security limitations on the computer?
When the communication does not work:
Select one of the items below:
- Has the computer been set up to be able to connect to the ScanSnap?
- Is the communication among the wireless devices disabled at the wireless access point?
- Is there any network limitation for security?
Are you connecting another ScanSnap to the computer via a USB cable?
You cannot connect the ScanSnap to the computer via Wi-Fi while another ScanSnap is connected to the computer via the USB cable. Disconnect the USB cable to solve this problem.
Does the network name (SSID) of the ScanSnap to be connected display in the [Connect via Wi-Fi...] screen in ScanSnap Manager?
Right click
icon and select [Connect via Wi-Fi…] to check if the SSID of the ScanSnap to be connected displays on the [Wireless Network Setup] window.
If the SSID displays on the window and its status is disconnected, press the [Connect] button.
If the SSID does not display on the window, the communication with the ScanSnap may be blocked by Windows® Firewall or the firewall function of the anti-virus software.
Refer to Are there any security limitations on the computer?
Are there any security limitations on the computer?
The network connection may be blocked by the firewall of the computer running in the background.
Add ScanSnap Manager to the exception list of the firewall to allow the connection. For details, refer to the manual of the firewall.
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Reference1. How to allow the connection through Windows® Firewall
Example) In the case of Windows® 7:-
Select [Start Menu] > [Control Panel]
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Select [System and Security]
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Select [Allow a program through Windows® Firewall]
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Check whether ScanSnap Manager is allowed
When ScanSnap Manager is not allowed, press the [Change Settings] button to allow the program.
Important:
When you add a program to the firewall exception list, the port that the program uses can communicate with a third-party. Please be aware of the risk it may cause before changing the firewall setting and configure it on your responsibility. Our company will not bear any responsibility for any damage or failure that is caused by this change. -
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Reference2. How to allow the connection through anti-virus software
Add "Pfussmon.exe", the executable file of ScanSnap Manager to the firewall exception of the anti-virus software. For detailed instructions, please ask the manufacture of the software as it varies depending on the software that you are using.Note:
Pfussmon.exe is stored in the [Driver] folder under the ScanSnap installation folder.
Has the computer been set up to be able to connect to the ScanSnap?
Run [ScanSnap Wireless Setup Tool] and select [Maintenance] tab to check whether the computer is registered to be connected to the ScanSnap. When the computer is registered, the message "This computer has been set up" appears below [Switch computer for Wi-Fi connection].
If the computer has not been set up, press the [Switch computer for Wi-Fi connection] button to set up again.
Is the communication among the wireless devices disabled at the wireless access point?
Is the communication among the wireless devices disabled at the wireless access point?
Do you use a function to prohibit the communication among the wireless devices at the wireless access point (e.g. privacy separator)? When the communication is set to be invalid at the wireless access point, you cannot connect ScanSnap iX500 to the computer.
Solution:
Configure the wireless access point to allow the communication among the wireless devices. For detailed configuration, refer to the manual of the wireless access point that you are using.
[Supplementary Explanation]
There are some wireless access points that cannot be connected to either ScanSnap or a mobile device, or it is set in the default that it cannot be connected to any mobile device. In many cases the function to prohibit the communication among connected devices (e.g. privacy separator) is enabled in the wireless access point.
Here are some examples:
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Wireless access point where the privacy separator cannot be set to invalid
(e.g. Logitec LAN-W300N/RSB)
Use the ScanSnap iX100 in Direct Connect mode or use a different access point where you can disable the privacy separator. -
Wireless access point where the privacy separator is set to valid by default setting
(e.g. EMOBILE Pocket WiFi LTE GL04P)
Configure the wireless LAN setting in the wireless access point to disable the privacy separator.
Is there any network limitation for security?
ScanSnap is recognized as the same device as a computer when it is connected to the network. Thus, you may not be able to connect the ScanSnap via the wireless access point used in the secure network such as LAN in the office. This is because an unregistered terminal may not be allowed to connect in such LAN environment. Due to the time lag occurs between detecting a terminal and shutting it out, ScanSnap may not be able to connect to the network even it succeeded in the past.
Solution:
Contact the network administrator to solve the problem.