The connection between ScanSnap iX100 and the mobile device does not work well. February 07, 2023 09:18 Updated Refer "Why my mobile device cannot connect to ScanSnap iX100?". Related articles Why my mobile device cannot connect to ScanSnap iX100? How do I connect my ScanSnap via Wi-Fi? An unexpected error occurs with the following message when starting up ScanSnap Home or when scanning with ScanSnap Home. "An unexpected error occurred. Exit the application, and then try again. If the problem still persists, reinstall ScanSnap Home." How do I connect my ScanSnap iX1300 and my computer directly by using a Direct Connection? Scanning cannot be started and the error message "The device is not responding." is displayed.