The connection between ScanSnap iX100 and the mobile device does not work well. February 07, 2023 09:18 Updated Refer "Why my mobile device cannot connect to ScanSnap iX100?". Related articles Why my mobile device cannot connect to ScanSnap iX100? An unexpected error occurs with the following message when starting up ScanSnap Home or when scanning with ScanSnap Home. "An unexpected error occurred. Exit the application, and then try again. If the problem still persists, reinstall ScanSnap Home." The connection between ScanSnap iX100 and the computer does not connect properly. (The ScanSnap Manager icon does not change from the disconnected status)