The ScanSnap does not turn on. July 17, 2025 00:23 Updated [HELP] Related articles ScanSnap iX500 Wi-Fi Connection Guide (Windows) My USB-connected scanner will not start a scan (ScanSnap Home). Scanning cannot be started and the error message "The device is not responding." is displayed. ScanSnap Home does not work properly after Windows 11 update. (For CrowdStrike users) [Dust detection] will not disappear even after the scanner is cleaned.