This may be due to a problem detected in ScanSnap Home for Windows 2.10.0.
Sample: Problem detected in ScanSnap Home for Windows 2.10.0.
If the image is similar to the above, please update ScanSnap Home to 2.10.1 or later .
When the PDF images are still blurred with ScanSnap Home 2.10.1 or later, please follow the steps below to restore the original PDF images.
- Display the Main Window of ScanSnap Home.
- Select the content data record you want to restore the original images in the Content Data Record List View, and click
in [Save destination] under [Basic information] to open the folder where the PDF file is saved. Take a note of the name of PDF file that is selected.
- Rename the title of the content data record you want to restore the original images.
- Select [Settings] in the menu and click [Preferences].
- Go to the [Backup] tab and select the [Open Save Folder] button.
- Open the subfolder and find the backup of the PDF file to restore. The file name is as follows: <FileName noted in step 2>_yyyyMMddHHmmssSSS.pd~
- Create a copy of the backup file.
- Delete the date from the name of the copy and change the file extension to “pdf”.
- Drag and drop the PDF file to the main window of ScanSnap Home.
- Open the PDF by the ScanSnap Home viewer to confirm the PDF images are displayed correctly.
[HELP]
If backup files do not exist, please scan the document again.