ScanSnap iX1600/iX1500 is not wirelessly connected to my computer.

When Wi-Fi connection is not available, the touch panel shows the status below.

In that case, please follow the steps below.

[Attention]
If you are using "WPA3" as the security protocol for the network name (SSID) on the wireless router side, iX1600/iX1500 cannot be connected. Connect iX1600/iX1500 to the wireless access point using "WPA2" as the security protocol.

[Preparation]
Update the firmware of your ScanSnap to the latest version.
For details about the update procedure, refer to here.

[Steps]
Please refer to the following steps 1 to 4 to check whether your ScanSnap can connect to the SSID of your wireless router via Wi-Fi

1. Ensure that the correct security key to the SSID is used
2. Initialize ScanSnap and configure the Wi-Fi settings again
3. Restart the wireless router
4. Check the wireless router settings

1. Ensure that the correct security key to the SSID is used
   

   Configure the Wi-Fi settings on the touch panel of ScanSnap.
   If the following window appears after setting, it may be due to incorrect security key.
   
   [ScanSnap touch panel screen]
   

   Check the security key to the SSID that you want to connect to.
   Note: The security key may be described as an "encryption key" or a "Wi-Fi password" depending on the wireless router used.

   Enter the security key again from the following screen and confirm that your ScanSnap can connect to Wi-Fi.

   

   If Wi-Fi connection still fails, connection by the WPS function is recommended.
   For details, refer to here.

    

2. Initialize ScanSnap and configure the Wi-Fi settings again.
   

   The error may be due to the ScanSnap device that is temporarily malfunctioning.
   Initialize ScanSnap and configure the Wi-Fi settings again.
   
   For details about how to initialize ScanSnap,
   refer to “The 'Failed to obtain the Setting Information. 10' error appears on the touch panel of ScanSnap. What should I do?”.

    

3. Restart the wireless router
   

   The error may be due to the wireless router in which some of the functions stop responding.
   Try restarting the wireless router.
   For details, refer to the manual of the wireless router, or contact the manufacturer.
   
   

4. Check the wireless router settings
   

   The error may be due to the settings of the wireless router.
   • Is the number of devices connected to the wireless router exceeding the maximum number of devices that can be connected?
     If the limit is exceeded, disconnect other devices connected to the same network, and then configure the Wi-Fi settings for ScanSnap again.
     Note: The number of devices that can be connected depends on the wireless router. For the maximum number of connected terminals for your wireless router, refer to the manual of your wireless router or contact the manufacturer.
   • Have you enabled stealth mode on your wireless router?
     Disable stealth mode and try to connect ScanSnap again.
     Note: For details, refer to the manual of the wireless router, or contact the manufacturer.
   • Have you configured MAC address filtering on your wireless router?
     If configured, register the MAC address of your ScanSnap.
     Note: For details, refer to the manual of the wireless router, or contact the manufacturer.
     For details about how to check the MAC address of iX1600/iX1500, refer to “How can I check the MAC address of my ScanSnap iX1600/iX1500 from the touch panel?”.