The Wi-Fi indicator on ScanSnap is lit in orange when Wi-Fi connection fails.
[Attention]
- If "WPA3" is selected for the security protocol for the network name (SSID) on the wireless router side, iX1300/iX100 cannot be connected. Select "WPA2" as the security protocol to connect ScanSnap to the wireless access point.
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The iX100 supports 2.4 GHz SSID.
Note:Note: 5 GHz SSID is not supported.
[Preparation]
Update the firmware of your ScanSnap to the latest version.
[HELP]
If you are using the iX100, the ScanSnap unit may be frozen.
Perform a forced reset, and then try setting up the Wi‑Fi again.
For details, see Is there a way to force a reset when the ScanSnap iX100 won't turn off or on?.
Check whether your ScanSnap can connect to the SSID of a wireless router via Wi-Fi by referring to the following solutions 1 to 4.
1. Check if the security key for the SSID to connect to a Wi-Fi network is correct
2. Set up the ScanSnap Wi‑Fi connection
3. Restart the wireless router
4. Check the wireless router settings
1. Check if the security key for the SSID to connect to a Wi-Fi network is correct
Follow the steps that follows to configure the Wi-Fi settings in ScanSnap Wireless Setup Tool.
[HELP] If the following window appears after setting, the security key you entered may be incorrect.
[ScanSnap Wireless Setup Tool window] (Windows / macOS)
[Windows]
[iX1300]
[iX100]
If the Wi-Fi connection fails after entering the security key, the WPS function can be used to connect. For details, refer to here.
[macOS]
If the Wi-Fi connection fails after entering the security key, the WPS function can be used to connect. For details, refer to here.
2. Set up the ScanSnap Wi‑Fi connection
Follow the steps below to set up Wi‑Fi on your ScanSnap.
[iX1300]
For details, see How do I change the Wireless Access Point Settings of the ScanSnap iX1300?.
[iX100]
For details, see What do I need for connecting the ScanSnap to a computer via Wi-Fi?.
3. Restart the wireless router
Some of the functions of the wireless router may be freezing.
Try restarting the wireless router.
4. Check the wireless router settings
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Is the number of devices connected to the wireless router exceeding the maximum number of devices that can be connected?
If the limit is exceeded, disconnect other devices connected to the same network, and then configure the Wi-Fi settings for ScanSnap again. -
Have you enabled stealth mode on your wireless router?
Disable stealth mode and try to connect ScanSnap again. -
Have you configured MAC address filtering on your wireless router?
If configured, register the MAC address of your ScanSnap.
For checking the IP address of the ScanSnap,
see How can I find the MAC address of my ScanSnap?.