(Updated on May 8, 2025)
This issue has been resolved by applying the latest CrowdStrike security patch update.
If the issue persists after applying the latest update, please try the following workaround.
(As of April 17, 2025)
It has been detected that ScanSnap Home does not work properly under the following conditions:
- CrowdStrike is installed.
- Windows 11 Update (KB5055523) is installed.
Please try in an environment that does not meet the above conditions to confirm if the problem occurs.
If the problem does not occur, this may be due to the CrowdStrike security.
Problem description
- Unable to connect the ScanSnap by USB or Wi-Fi.
- Pressing the Scan button will respond nothing.
- No ScanSnap is found during setup.
- Performance of ScanSnap Home becomes slow.
(Update on April 23, 2025)
Workaround
Follow the steps below to register the ScanSnap Home modules to Sensor Visibility Exclusions (SVE) of CrowdStrike follow the steps below.
- Open CrowdStrike SVE settings screen.
- Set the parameter below at the SVE settings screen as an exclusion pattern.
Program Files (x86)\PFU\ScanSnap\Home\** - Restart the PC. Do not to choose shutdown.
- Start ScanSnap Home and confirm that a scanner works properly.
Note:
Please refer to the manuals with CrowdStrike about SVE settings or contact the system administrator or the provider of the CrowdStrike security. The notation above regarding CrowdStrike may differ depending on the product you are using.
CrowdStrike, the CrowdStrike logo, CrowdStrike Falcon, CrowdStrike Threat Graph, CrowdScore, Preempt, and other CrowdStrike marks that are trademarks and/or registered trademarks of CrowdStrike, Inc., or its affiliates or licensors.