(As of April 17, 2025)
It has been detected that ScanSnap Home does not work properly under the following conditions:
- CrowdStrike is installed.
- Windows 11 Update (KB5055523) is installed.
Please try in an environment that does not meet the above conditions to confirm if the problem occurs.
If the problem does not occur, this may be due to the CrowdStrike security.
Please contact the system administrator or the provider of the CrowdStrike security.
Problem description
- Unable to connect the ScanSnap by USB or Wi-Fi.
- Pressing the Scan button will respond nothing.
- No ScanSnap is found during setup.
- Performance of ScanSnap Home becomes slow.
CrowdStrike, the CrowdStrike logo, CrowdStrike Falcon, CrowdStrike Threat Graph, CrowdScore, Preempt, and other CrowdStrike marks that are trademarks and/or registered trademarks of CrowdStrike, Inc., or its affiliates or licensors.