How can I check my ScanSnap firmware version and whether a firmware update is available?

To keep your ScanSnap up to date or to continue using ScanSnap Cloud, regular firmware updates are required.

For details on how to check your ScanSnap firmware version and whether a firmware update is available, see [Steps] below.

Please click here to view the latest firmware version for each model.

[Steps]

• Computer

• Mobile

   

Computer

1. Start ScanSnap Home on the computer.
   For how to start ScanSnap Home, see How can I start ScanSnap Home?
   If you are installing ScanSnap Home on your computer for the first time, you can download it from here.
    
2. For Windows: Click [Settings] > [Preferences].
   
   
   For macOS: Click [ScanSnap Home] on the menu bar [Preferences].
   
    
3. Click the "Scanner" tab.
   
    
4. From the displayed list of scanners, select the target model. The firmware version shown is the current firmware version.
   
    
5. If the firmware version is not the latest version currently available for ScanSnap, click the [Update] button. If an error occurs, update ScanSnap Home to the latest version. For details, see ScanSnap Home Fails to Update ScanSnap Firmware..
   
   If the connection type is displayed as [Not connected] and the [Update] button is grayed out and cannot be clicked, the USB cable may not be properly connected. 
   [HELP]
   
    
6. When the firmware update window appears, follow the instructions to complete the update.
   If the following message appears, the firmware is already up to date.
   

Mobile

1. Start ScanSnap Home (mobile version), and tap the .
   

    

2. Tap [Scanner].
   
    
3. Select your ScanSnap.
   As an example, select the iX2500.
   
    
4. Check the firmware version.
   You can check the firmware version and update it, if it is not the latest firmware version currently available for ScanSnap, [HELP]