What should I do if the message "The ScanSnap cannot connect to ScanSnap Cloud via the network." appears on my iX1300 or iX100?

If the [Scan (Scan/Stop)] button and the Wi-Fi indicator on the ScanSnap unit do not turn purple, the following message appears when you switch to Cloud mode in the scan window.

In that case, click the [No] button on the window above, and check whether the latest firmware is installed on your ScanSnap.

[HELP]