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  1. ScanSnap FAQ | Global
  2. Troubleshooting
  3. Scanner Settings

Scanner Settings

  • The initial settings screen (display language screen) appears every time I turn on my ScanSnap iX1600/iX1500. What should I do?
  • How can I check the MAC address of my ScanSnap iX1600/iX1500 from the touch panel?
  • The "Failed to obtain the Setting Information. 10" error appears on the touch panel of my ScanSnap. What should I do?
  • [BOOT MODE] is displayed on the touch panel of ScanSnap.
  • The "Documents have not been loaded in the ADF paper chute (cover) or inserted into the manual feeder." message appears and scanning cannot be started.
  • How can I check the battery level of my iX100?
  • I cannot turn on my iX1300 scanner.
  • The document is fed skewed when I try to scan with iX1300.
  • How can I replace rollers?
  • Can I delete a user name on the touch screen of the ScanSnap?
  • Scanning cannot be started and the error message "The device is not responding." is displayed.
  • [Dust detection] will not disappear even after the scanner is cleaned. (iX1600 / iX1500)
  • What file formats can I save my images in? (Can I save them as JPEG files?)
  • Why are ruled lines distorted in ScanSnap created images?
  • Why do the black parts of my image turn out lighter than normal? (Windows®)
  • What compression formats and compression rates does ScanSnap offer?
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