ScanSnap programs have been falsely detected by Trend-Micro anti-virus software products in some environments.
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Trend-Micro reported that this symptom would be solved by the update program which have been distributed sequentially since January 11, 2024. Please update your Trend-Micro anti-virus software to confirm that the problem is solved. If the issue persists, please contact TrendMicro. Trend-Micro - Contact Us |
If you are looking for a workaround without updating Trend Micro software, please configure your Trend-Micro anti-virus software settings to exclude the following folders from monitoring.
ScanSnap Home
- C:\Program Files (x86)\PFU\ScanSnap (64-bit operating system)
- C:\Program Files\PFU\ScanSnap (32-bit operating system)
- C:\Users\<UserName>\AppData\Local\Temp\ScanSnap Home
- C:\Users\<UserName>\AppData\Local\Temp\MULTIPROCESSTEMP
- C:\Users\<UserName>\AppData\Local\Temp\SSRawData
ScanSnap Manager, ScanSnap Organizer
- C:\Program Files (x86)\PFU\ScanSnap (64-bit operating system)
- C:\Program Files (x86)\Common Files\PFU(64-bit operating system)
- C:\Program Files\PFU\ScanSnap (32-bit operating system)
- C:\Program Files\Common Files\PFU (32-bit operating system)
For details about how to configure the security software settings, refer to the manual of the Trend Micro security software that you are using.