ScanSnap FAQ | Global

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• ScanSnap Home does not work properly after Windows 11 update. (For CrowdStrike users)
• I cannot start using ScanSnap Home after installed ScanSnap Home. The window to select a ScanSnap does not appear. (macOS 14.4)
• ScanSnap is occasionally not connected to a computer via Wi-Fi.
• USB 3.0 connection is unstable.
• My scanned images are not saved or are lost when uploading to OneDrive using ScanSnap Connect Application.
• [Scan to Google Drive] on ScanSnap Manager cannot be used in and after July, 2024.
• My USB-connected scanner will not start a scan (ScanSnap Home).
• ScanSnap Home shows the message "the maximum number of licenses has already been used" during installation.
• ScanSnap Home does not work properly on Windows 11 (24H2).
• ScanSnap Home does not work properly (macOS Sequoia 15)