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News & Information
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22 October, 2025 Important NoticeFirmware Update Required for ScanSnap Cloud Users
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22 October, 2025 Important NoticeSome ScanSnap scanners will become unusable with older driver versions.
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22 April, 2025 Important NoticeScanSnap Home does not work properly after Windows update. (For CrowdStrike users)
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2 December, 2024 Important NoticeMy scanned images are not saved or are lost when uploading to OneDrive using ScanSnap Connect Application - updated software available
Promoted articles
- ScanSnap Home does not work properly after Windows 11 update. (For CrowdStrike users)
- I cannot start using ScanSnap Home after installed ScanSnap Home. The window to select a ScanSnap does not appear. (macOS 14.4)
- ScanSnap is occasionally not connected to a computer via Wi-Fi.
- USB 3.0 connection is unstable.
- My scanned images are not saved or are lost when uploading to OneDrive using ScanSnap Connect Application.
- [Scan to Google Drive] on ScanSnap Manager cannot be used in and after July, 2024.
- My USB-connected scanner will not start a scan (ScanSnap Home).
- ScanSnap Home shows the message "the maximum number of licenses has already been used" during installation.
- ScanSnap Home does not work properly on Windows 11 (24H2).
- ScanSnap Home does not work properly (macOS Sequoia 15)