Others – ScanSnap FAQ | Global

Why I cannot use page turning detection to scan a document?
Why does it take a long time to start scanning after a page is turned?
Why does ScanSnap SV600 take a long time to save files?
Is there anything that I should be aware of when scanning a book?
Scanning operation is sometimes stopped due to "Undefined error".
Why does my scanner stop in the middle of scanning?
How can I avoid mis-feed (multi-feed) errors?
Why do vertical lines and small stains appear on my images?
U-Turn Scan outputs an image of faint or different color from the original document.
After U-turn Scan, the stacker does not return to the original place automatically, and I cannot close the ADF paper chute (cover).
My scanned newspaper is hard to read. How can I adjust it?
Why are the scanned images saved in different color mode, color, black & white, and gray?
Why is the scanned image distorted, stretched, or the color is blurred?
Can I modify fingers captured in the scanned image?
The cropped scanned image is different from the original document or the scanned image is not cropped at all.
How can I fix the blurred scanned image of the books?
The background around scanned image remains. How can I fix it?
Part of the document disappears in the scanned image and the image is not cropped properly. What can I do?
Why ScanSnap failed to crop the shape of the book?
Why part of the scanned image is brighter than the original?
Why does the scanned image have lines or dots that are not in the original documents?
A message appears saying "Failed to install ScanSnap Online Update."
I cannot install the software downloaded from the web site onto OS X v10.8 or later.
What can I do if only a part of the document appears in the scanned image?
After running ScanSnap application by macOS, the "ScanSnap software is not optimized for your Mac." message meaning like the above appears.
When a special character or a platform dependent character is included in a profile name or its description area, it may not be displayed correctly on the touch screen of ScanSnap iX1500.
I cannot open my file in ScanSnap Home with the message "Unable to process because a file of the specified content data record is not found or you do not have access rights."
When scanning with Xero as the save destination of ScanSnap Cloud, the following release error occurs. (B11Fg098)
"Failed to access ScanSnap Cloud." is displayed on the touch screen of iX1600/iX1500.
A message with error code B11Cg187 appears when I try to save scanned data to Google Photos™ using ScanSnap Cloud.