Skip to main content
-
Why does ScanSnap SV600 take a long time to save files?
-
Is there anything that I should be aware of when scanning a book?
-
Scanning operation is sometimes stopped due to "Undefined error".
-
Why does my scanner stop in the middle of scanning?
-
How can I avoid mis-feed (multi-feed) errors?
-
Why do vertical lines and small stains appear on my images?
-
U-Turn Scan outputs an image of faint or different color from the original document.
-
After U-turn Scan, the stacker does not return to the original place automatically, and I cannot close the ADF paper chute (cover).
-
My scanned newspaper is hard to read. How can I adjust it?
-
Why are the scanned images saved in different color mode, color, black & white, and gray?
-
Why is the scanned image distorted, stretched, or the color is blurred?
-
Can I modify fingers captured in the scanned image?
-
The cropped scanned image is different from the original document or not cropped at all.
-
How can I fix the blurred scanned image of the books?
-
The background around scanned image remains. How can I fix it?
-
Part of the document disappears in the scanned image and the image is not cropped properly. What can I do?
-
Why ScanSnap failed to crop the shape of the book?
-
Why part of the scanned image is brighter than the original?
-
Why does the scanned image have lines or dots that are not in the original documents?
-
A message appears saying "Failed to install ScanSnap Online Update." or "Unable to proceed because Online Update is not installed. Reinstall ScanSnap Home and try again."
-
I cannot install the software downloaded from the web site onto OS X v10.8 or later.
-
What can I do if only a part of the document appears in the scanned image?
-
After running ScanSnap application by macOS, the "ScanSnap software is not optimized for your Mac." message meaning like the above appears.
-
When a special character or a platform dependent character is included in a profile name or its description area, it may not be displayed correctly on the touch screen of ScanSnap iX1500.
-
I cannot open my file in ScanSnap Home with the message "Unable to process because a file of the specified content data record is not found or you do not have access rights."
-
When scanning with Xero as the save destination of ScanSnap Cloud, the following release error occurs. (B11Fg098)
-
"Failed to access ScanSnap Cloud." is displayed on the touch screen of ScanSnap iX1500.
-
A message with error code B11Cg187 appears when I try to save scanned data to Google Photos™ using ScanSnap Cloud.
-
When I try to start [Scan to Google Drive] with the latest version of ScanSnap Manager on Internet Explorer® 11 and click the [ALLOW] button on the authentication window, the browser shows the error message and uploading will not start.
-
I cannot use [Scan to Google Drive] function of ScanSnap Manager or ScanSnap Organizer.